Solo IT department for a 165-person travel company moved 80% of daily work into Hermes
Over the past few months I've moved my daily work into Hermes, across every area I'm responsible for. By now about 80% of it is covered. … 30% I never see. The agent solves them on its own. … 50% take a yes/no or a one-line answer from me. Diagnosis, drafted reply and planned change are already there.
— u/Physical-Economist27, 2026-10-15, via Reddit.