Replaced the helpdesk: Hermes briefs a local support agent and escalates to the team
We replaced our helpdesk with Hermes. It has long term memory about our business. When a customer messages us, Hermes gets all the relevant details about the customer and creates a Pi session using Gemma 4 running locally and customer talks to that agent. That agent can escalate that issue to Hermes and Hermes can escalate to us.
— theturtletalks (Hacker News), 2026-06-15, via Hacker News.