Podcast hosting founder shares his agent with the team to mine support tickets
i shared the Hermes agent, and KB with our team. … it's starting with support & dev, just cause I feel like they're tightly coupled, but also because they can be pretty deterministic. … Received our first automated scan of new support tickets … there were 6 help doc suggestions and 2 marketing suggestions.
— @TheCraigHewitt, 2026-08-27, via X · Twitter.