Field service tech runs repair plans through Hermes, and it found the faulty part
I chonked all user and service guides for products I service, all advisories and known issues and run any action plan I get for a job through it. … After 6 hours or working with our engineering team, I remembered reading a specific part of the Hermes diagnosis that identified a different component to the action plan I was given. I followed Hermes recommendation and it resolved the issue.
— u/Purgii, 2026-10-19, via Reddit.